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HP laptop using Window 7 does not recognize Nexus phone at all.

I'm a participant level 2
I'm a participant level 2

New here and no way computer smart so I hope someone can help.

When I connect phone with USB it only recognizes the phone as a camera and will ask how I want to import pictures.

Will not recognize it at all on Wi-Fi.

Both Wi-Fi and Bluetooth are enabled on the phone and the laptop.



***Edited to add labels***


Former Moderator
Former Moderator

When you connect your Nexus to the laptop using a USB cable a message pops up on the Nexus:  "USB connected" with an option: "Turn on USB storage"   select that option.