htc one s using edge data, not 3g

htc one s using edge data, not 3g

htc one s using edge data, not 3g

Pengin
I'm a Participant Level 2

htc one s using edge data, not 3g

So I recently got a new phone and a data plan. I've got an HTC one s and I am surprised by the lack of network control on the phone. Either way, I should be make to access the 3g network south my data plan, but instead of the G it should show at the top of the screen it displays an E, which I have just been informed us the edge network. Any way to manually switch to 3g? Edge is ridiculously slow to the point I wonder why I bother paying for data. Any help would be awesome

 

 

***Edited to add labels***

7 REPLIES 7
Dingolay
I'm a Contributor Level 1

I had the HTC One S for a couple days as well.. same problem.. only Edge network... Fido Customer Hassle department and HTC were about as helpful as a butter knife in a gunfight.. so I dumped the phone back on the retailer (London Drugs, which has a great customer satisfaction policy) and got the contract cancelled with no fees on Buyers Remorse policy.  Drove to Future Shop.. got a Rogers Motorola RAZR HD on new Fido contract.. no more Edge!!

 

HTC = Hit The Curb... at least as far as reception goes.  Otherwise, pretty good phone IMO.

Evoo
I'm a Participant Level 3

Try switching to HSPA. Go to settings, click on mobile data, and then from then network mode.

Pengin
I'm a Participant Level 2

Yup, tried it, spent half an hour trying to get any signal at all on my phone.

Evoo
I'm a Participant Level 3

In case anyone cares... I went and exchanged for a new phone. I can now force HSPA and stay on 4G. Been running it for about 30 min so far and no problems. Before it was disconnecting after max a minute.

 

Also FIdo support was useless, told me phone doesn't support 4G and it said this on the website.

Pengin
I'm a Participant Level 2

Hrm, maybe I will try that. I just hate to take this one back because it's got the screen protector and everything on it ><;

Evoo
I'm a Participant Level 3

Ha, yeah. I had a screen protector on mine as well >.< Well, better to waste those 20 dollars than to have a faulty phone.

 

I'm also avoiding installing that android update that showed up in settings, I'm feeling it might have something to do with this issue.

Evoo
I'm a Participant Level 3

I actually have a similar issue. When I try to switch to HSPA, I'll have 4G for a little bit, then disconnect. I lose cell signal completely. The only way to get it back is to switch to GSM, or to wait like 5 minutes or so.

 

I don't know why this is happening.