I did a quick search on my end and found those steps. Let me know if it works on your end:
Let me know how it goes.
Thanks for the info. I did try that, but when I toggle the enable switch, I am taken to a Fido page that asks for my Fido number.Then I am sent a code which I enter and finally taken to a page where I am shown my home address. All good so far, but at this final page I cannot do anything but close it which takes me back to the wifi calling page and wifi calling switch gets disabled automatically. If I try to enable it again, I go through the same process with the same end result.
Maybe the pixel 3 and 3 XL need a carrier services update from Google? Not sure .Please advise.
I just wanted to update that the Wifi Calling issue has been resolved. I do not know what they did in the background, but now I can enable and use the Wifi Calling feature on my Pixel 3XL.
Thanks for the update, looks like a Pixel 3 XL bought from Google direclty won't work with Fido WiFi calling, it's a real shame. Same phone.. no extra software on it.
Google had a great bundle deal for a pre-order, it was tough not to go with them.
That said, I have terrible service at home and my old phone worked great with WiFi calling.. this really sucks.
Yes so they sent me an online form that asked for my name, first and last, my fido number, and fido community handle (ahk) and once I submited it, they did something at their end. I was then asked to restart my phone and try to enable wifi calling and it worked after about a minute or two. I am guessing they set or reset something under my account at their end.Hoped this helps.
Same problem here. Bought a Pixel 3 from google.
I cannot get RCS, VoLTE, and wifi calling working.
Kind of makes zero sense that I have to buy the phone from Fido to get these things to work...
The Wifi calling toggle is even my settings....
I have indeed contacted support yesterday, and was given a case number. I guess I'm still waiting on level 2 support to look into this !
I'm calling with 3g service on a 1000$, one day old google phone haha !
I got a text yesterday from Fido saying my case was closed, and my problem had been solved.
Which was unfortunately not the case. I had to call back, explain everything to someone again, and they have escalated the case.
We'll see how this pans out over the next few days. I keep losing signal every time I make a call, as the device switches to 3g, and then back to LTE every time. It's not a gracefull transition, and I end up with no connection at all for a few seconds.
I have the wifi calling option in my settings, as well as advanced LTE for audio and data, and even the advanced messaging options in the stock messaging app. This one just gets stuck " excuse the wait " message.
My IMS service status says Volte, Voici over Wifi, video calling as unavailable. IMS registrations says Not registered !