Faulty Device- Moto Razr

Faulty Device- Moto Razr

Faulty Device- Moto Razr

SOLVED
I'm a Participant Level 1

Faulty Device- Moto Razr

I purchased it in March

 

June-sent for repairs

 

July - sent it back for repairs with same issues

 

December - Screen went blank today, will not come back no matter what.

 

Fido expects me send it back for repairs, is this fair?

 

What are possible solutions, I do not want the device anymore

 

 

***Edited to add labels***

Accepted Solution

Re: Faulty Device- Moto Razr

Solved by Former Moderator FidoJudhy
Hey jasjot!

You would have multiple options and here they are:

- You may decide to send this device again for repair if you are still under the manufacturer warranty.
- You may keep your current agreement and get a new device of your choice at the full price.
- You may cancel your current agreement, pay the cancellation fees and then renew your agreement with a new device at the agreement pricing.
- You may use an old phone which you would already own.

I hope this clarifies.

For more information account specific, you may contact us by chat, e-mail or phone and a representative will gladly assist.
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5 REPLIES 5
Former Moderator

Hey jasjot!

You would have multiple options and here they are:

- You may decide to send this device again for repair if you are still under the manufacturer warranty.
- You may keep your current agreement and get a new device of your choice at the full price.
- You may cancel your current agreement, pay the cancellation fees and then renew your agreement with a new device at the agreement pricing.
- You may use an old phone which you would already own.

I hope this clarifies.

For more information account specific, you may contact us by chat, e-mail or phone and a representative will gladly assist.


I'm a Contributor Level 1

hello jasjot

 

I recommend u to have the phone inspected once again and its necessary to go through that hassle as u think that its a fault from manufacturer n u havent done anything to the phone. Once u send it in n if they decide that its too costly to repair it or due to non availability of moto razr parts as this phone is out of production. u might get lucky n they might give u moto razr hd lte as a replacement for free if its a genuine manufacturing defect. so stop whining n go the store right away. u might get lucky !!!!!

I'm a Contributor Level 1

I have the same problem with the Motorola RAZR screen going black... again!!!! Just got it back a month ago... sigh hopefully they give me a new phone... frustrating!!!!!

I'm a Participant Level 2
I'm a Participant Level 2

I'm having the same problem.  Just bought the Moto Razr HD from Fido a couple weeks ago.

 

Any luck?  Did they give you a new phone?

I'm a Contributor Level 1

I didnt get a new phone but they replaced the screen again, so far so good. Wonder if Fido has a lemon law for phones that require repairs of the same problem over and over or at least help customers get one?