Device Protection Plan

[sbabasha]

I have device protection and. Ow i really have lotf of problem with my phone.
1.it is reset by it self some times
2.some time it is flipping my picture by it self
3.lots of time its hang out my call after 29 seconds
It's iPhone 7 Plus and I didn't dropped it but it has one little scretch on it,it driving me crazy what should i do?!

***Edited to add labels***

[FidoMaria]

Hi @sbabasha & welcome to the Community!

I'm sad to see that you're having issues with your phone.

To determine what the issue is, can you please clarify:

1. What do you mean by the phone resetting itself? Does it shut off and turn back on on its own?

2. Is your auto-rotate disabled?

3. Have you already done a full reset of the phone and do you have the latest software update?

Thanks.

[sbabasha]

Yes you got my problems and your answers are yes

[FidoKenny]

Hey @sbabasha

Sorry to see that you have trouble with your device. 

Since you are now using a Iphone 7, the best thing would be to visit an Apple store so they can check the phone with you.

With the 1 year manufacturer's warranty, they will be able to verify what's going on with your device.

[sbabasha]

Hi
But i was sure that we can change our phones with device protection with out pay any thing?! 😕

[FidoChristina]

Hey @sbabasha, 

If you have the device protection, you can defintiely make a claim with Asurion. Keep in mind though, that there will be a replacement fee. 

You can see all the details of the Device protection and make a service request here.

Hope this helps

[Cawtau]

Hello Sbabasha,

  Welcome to the community!

  In addition to what FidoChristina mentioned, you might also consider taking a look at the Device Protection Plan Terms and Conditions.

Hope this helps

Cheers

[FidoChristina]

Thanks  for the additional suggestion, @Cawtau