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Device Protection Plan and phone replacement

vancity2017
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

I couldn't get through to a representative on live chat so I thought I'd try here. Just need more information on the device protection plan.

 

Within what time frame would you have to make a service request?

What happens to your current phone after you order a replacement phone?

Does this affect your future plans if you are offered a device upgrade?

 

Thank you for the responses.

 

***Edited to add labels***

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @vancity2017,

 

Welcome to the community!

 

You can read the terms and condidtion regarding the device protection plan here or the direct link here.