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Can I get a defective phone exchanged?

I'm a participant level 2
I'm a participant level 2

When i tried inserting my sim card in my Galaxy S4 it got jammed and now i can't get it out. The sim card slot is definitely broke. It's been less than 15 days since the purchase, can I get it exchanged or am I screwed here?





***Edited to add labels***


Former Moderator
Former Moderator

Hi tv9924!


Since the satisfaction guarantee does not cover physical damage, I'm afraid this would be considered out of warranty. Exchanging/returning would not be possible at this point. That being said; it would be up to the store to make the exception of taking the phone back or exchanging it if an exception as such can be made.