Can I get a defective phone exchanged?

Can I get a defective phone exchanged?

Can I get a defective phone exchanged?

SOLVED
I'm a Participant Level 2

Can I get a defective phone exchanged?

When i tried inserting my sim card in my Galaxy S4 it got jammed and now i can't get it out. The sim card slot is definitely broke. It's been less than 15 days since the purchase, can I get it exchanged or am I screwed here?

 

 

 

 

***Edited to add labels***

Accepted Solution

Re: Can I get a defective phone exchanged?

Solved by Former Moderator FidoSamantha

Hi tv9924!

 

Since the satisfaction guarantee does not cover physical damage, I'm afraid this would be considered out of warranty. Exchanging/returning would not be possible at this point. That being said; it would be up to the store to make the exception of taking the phone back or exchanging it if an exception as such can be made. 

View solution in context
1 REPLY 1
Former Moderator

Hi tv9924!

 

Since the satisfaction guarantee does not cover physical damage, I'm afraid this would be considered out of warranty. Exchanging/returning would not be possible at this point. That being said; it would be up to the store to make the exception of taking the phone back or exchanging it if an exception as such can be made.