Defective Phone Exchange

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Defective Phone Exchange

I bought a phone online and received it after 2 days, but after a day after I received it theres a weird noise from the speaker it sounds like a rain eventhough I'm not playing a sound or music and its even worse when I play one. Also when I use the camera theres a line in the screen and sometimes it automatically goes off & restart. I dont know why is this happening. I have this phone for only 2 days, can I return this one and get a different unit or brand?

Accepted Solution

Re: Defective Phone Exchange

Hello @ziele,

 

Sorry to hear you are having problems with your new phone, did you try doing a factory reset and see if that will solve the issues.

 

If the problems are still there Fido does offer a 15 days satisfaction guarantee where you can exchange or return it see here for more details.

View solution in context
Flag this to a Moderator
Message 1 of 4
94 Views
Highlighted
Solution

Re: Defective Phone Exchange

Hello @ziele,

 

Sorry to hear you are having problems with your new phone, did you try doing a factory reset and see if that will solve the issues.

 

If the problems are still there Fido does offer a 15 days satisfaction guarantee where you can exchange or return it see here for more details.



Flag this to a Moderator
Message 2 of 4
84 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Defective Phone Exchange

I called costumer service and got charged 45$ 😕 This is bad! They sent me defective device and when I complained they charged me this.

Flag this to a Moderator
Message 3 of 4
59 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Defective Phone Exchange

Hello Ziele,

 

  I replied to your other post here.

 

Hope this helps 😀

 

Cheers

 


Flag this to a Moderator
Message 4 of 4
52 Views