Data overage

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I'm a Participant Level 3 Tricia1
I'm a Participant Level 3

Data overage

So I went over my data limit and when I got the txt message about holding my data since it's over 50 dollars I deleted it, is there anyway to accept the extra charge now so I can have my data back?

 

 

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Accepted Solution

Re: Data overage

Hey Tricia1!

 

Welcome to the Community:)

 

You just need to initiate an internet session (try to browse online, open an application that needs internet). You will receive another text message telling you about the 50$ cap. 

You'll then be able to accept the extra charges and resume the internet access:)

 

Make sure you are not connected to a WiFi network when initiating an internet session.

 

Keep me updated;) 

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Former Moderator FidoManuel
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Solution

Re: Data overage

Hey Tricia1!

 

Welcome to the Community:)

 

You just need to initiate an internet session (try to browse online, open an application that needs internet). You will receive another text message telling you about the 50$ cap. 

You'll then be able to accept the extra charges and resume the internet access:)

 

Make sure you are not connected to a WiFi network when initiating an internet session.

 

Keep me updated;) 



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I'm a Participant Level 3 Tricia1
I'm a Participant Level 3

Re: Data overage

When I do that it says I do not have a secure connection the the Internet server
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I'm a Participant Level 3 Tricia1
I'm a Participant Level 3

Re: Data overage

Never mind somehow it just worked so thank you!
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Former Moderator FidoManuel
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Re: Data overage

Glad it works now! 

 

Out of curiosity, were you on WiFi or on Fido network when you got that error message?



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I'm a Participant Level 3 Tricia1
I'm a Participant Level 3

Re: Data overage

I was on Fido network
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Former Moderator FidoManuel
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Re: Data overage

Thanks for the information:) I'll look into that!

 



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I'm a Participant Level 1 happyju-jube
I'm a Participant Level 1

Re: Data overage

I got this message too. I thought Fido sent a text warning that you were about to go over your data? I got my text at 4:30am as well, alreay saying I was over by$50.

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I'm a Participant Level 1 Akozmin
I'm a Participant Level 1

Re: Data overage

So i got this text and all it does it redirects me to fido.ca and it says the page is not found.
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Former Moderator FidoCatherine
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Re: Data overage

Hi there @Akozmin

 

Thanks for reaching out!

 

When you click on the link, did you make sure to turn Off Wi-Fi & turn On Mobile Data?

 

To access the Fido Portal, your phone must be connected to Mobile Data. 

 

Thanks for trying that out 😃 Keep me posted!

 

 



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