Data overage

[Tricia1]

So I went over my data limit and when I got the txt message about holding my data since it's over 50 dollars I deleted it, is there anyway to accept the extra charge now so I can have my data back?

***Edited to add labels***

[Tricia1]

I was on Fido network

[FidoManuel]

Thanks for the information:) I'll look into that!

[Tricia1]

Never mind somehow it just worked so thank you!

[FidoManuel]

Glad it works now! 

Out of curiosity, were you on WiFi or on Fido network when you got that error message?

[Akozmin]

So i got this text and all it does it redirects me to fido.ca and it says the page is not found.

[FidoCatherine]

Hi there @Akozmin

Thanks for reaching out!

When you click on the link, did you make sure to turn Off Wi-Fi & turn On Mobile Data?

To access the Fido Portal, your phone must be connected to Mobile Data. 

Thanks for trying that out 😃 Keep me posted!

[Tricia1]

When I do that it says I do not have a secure connection the the Internet server

[FidoManuel · Accepted solution]

Hey Tricia1!

Welcome to the Community:)

You just need to initiate an internet session (try to browse online, open an application that needs internet). You will receive another text message telling you about the 50$ cap. 

You'll then be able to accept the extra charges and resume the internet access:)

Make sure you are not connected to a WiFi network when initiating an internet session.

Keep me updated;) 

[happyju-jube]

I got this message too. I thought Fido sent a text warning that you were about to go over your data? I got my text at 4:30am as well, alreay saying I was over by$50.