Data not working

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I'm a Participant Level 1 Bhavanm
I'm a Participant Level 1

Data not working

Not sure why, my cellular data stopped working mid way through the day. Can’t even access Fido app on wifi. Phone/hardware seem to be okay. 

Is there a Fido Network connection? Or would this be a device specific. I’ve restarted and reset my phone. 

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Re: Data not working

Hey @Rosalie16 , 

 

What happens when you try to use your data? 



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I'm a Participant Level 1 Zanne
I'm a Participant Level 1

Re: Data not working

Just today i can’t use my data.. i can send text messages but not imessage and i can call too.. if i want to use the internet i have to use wifi.. 

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Re: Data not working

Hey @Zanne!

 

I moved your post here as it deals with a similar topic.

 

That's definitely odd, but can be caused by a few things. 

 

First things first, have you tried to restart your phone to see if that changes anything? It's also important to be sure that data is active in the phone settings.

 

That said, data can also be suspended if there's unpaid balance on the account so we suggest checking that too.

 

If that doesn't help, please contact us.

 



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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: Data not working

I have noticed that if you activate DataBytes then when it expires, sometimes it will leave you with data not working. You need to turn on airplane mode and turn it back off and that generally brings data back.

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