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Cancel my reservation

I'm a participant level 1
I'm a participant level 1

Hi guys

Can anybody helps me this issue.

I got a reservation for Iphone 14 pro. 

They charged me 40$ for a reservation. But now I want to cancel that order.

I tried to contact with Fido but they said I have to cancel by myself.

It's so hard to cancel online, I think because my order in processing so they wont allow me to cancel.

So when the phone available at the store, if I dont pick it up is it automaticlly canceled? and then 40$ will automatics refund to me? 

Thank you


I'm a participant level 1
I'm a participant level 1

Please cancel my order 

Hey @Tlovepreet13 
Welcome to the Community. Smiley


If you'd like to cancel a phone upgrade order, you'd need to reach out to customer service so we can securely access your account and assist from there.


Hope this helps! 


Hello @Layladinh98,


Welcome to the community!


If the status of your reservation is In Progress or Shipped, you will not be able to cancel your reservation through the self-serve method in My Account.


In this case, you can choose not to pick up your device in-store and your reservation will be canceled automatically and the $40 reservation fee will be refunded.


You can also get more information regarding the reservation system here.