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Fido Reservation System: Reservation Statuses

I'm a participant level 1
I'm a participant level 1

So, I reserved iPhone XR on Thursday and the phone was released on Friday.

Today is Saturday and the reservation status still says OPEN, meaning Fido hasn't received any iPhone XR's yet...

Is this usually the case...? I thought the phones would be ready for sale on the day of release...


***updated title for clarity***


Former Moderator
Former Moderator

Welcome to the Community @seong0717 and thanks for posting! Very_Happy


The new iPhones have proven to be quite popular and although there can be delays, the Fido Reservation System helps us get one to every customers who wants one in a timely manner! During the course of your reservation the statuses you will see are:



Open: The phone is reserved.

In Progress: We’re currently processing the order.

Shipped: The phone is on its way to the chosen store.

Cancelled: The reservation is cancelled.


When you see an open status, you will also see a number which indicates your place in line for that specific model and colour. The list is Canada-wide and not specific to the store you chose. Once your phone ships to the store they will call you and they'll hold it 3 days for you to pick up.


I hope this info clears things up! The phones are quite popular and we're doing our best to get them to everyone as quick as possible so I suggest keeping an eye out on your reservation status Smiley