I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.
When I got my phone back, weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.
I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant.
So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well.
Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers.
Hey there @Pandacita.
First of all congratulations on your first post!
Now though, about the issue, can you please clarify what you meant by a defective phone? Did you already attempt to contact Brightstar about the device? Your warranty can indeed include a $100 processing fee for a repair. Keep us posted, we're there to help!
Fantastic! I bought a brand new iPhone with Fido, on contract. After a week or so water got in it and it stopped working. Brighstar send me a replacement for it. The only minor problem is... its battery dies after 7-10 hours of standby!!!!!! Ok, so I file another service request for repairing the replacement device (even more ridiculous that I have to do that), and it will cost me another 100 bucks. It's f*** scam company. I will be contacting Apple and then I'll be collecting other people's complaints in order to sue this company. This cannot be happening. A device with a "similar" functionality cannot be one with screwed up battery.
Absolutely, the issue started right away, you know how you're supposed to fully charge and use up the whole battery the first several times? That's what I did and found out that the first time my phone lost 50% of its full charge overnight on standby (ridiculous, my very old phone doesn't do that), then it died, I charged it fully again and the battery died over 7 or 10 hours, I don't remember.
I got scammed.