Brightstar / Fido Insurance is scam

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I'm a Participant Level 1 azizfaqiry
I'm a Participant Level 1

Brightstar / Fido Insurance is scam

I am Fido customer since 5 or 6 years. around 15 months ago Fido offered me bigger plan and had to pay around 500+tax for the an iphone X. the customer representative emphasized that protection plan will be a peace of mind. now I lost my phone and called brightstar/fido customer representative the lady told me that I have to pay 150+tax. I agreed to process the payment and she told me wait a minute I have to speak with my co-worker. when she return she told me they had to make some adjustments and i have to pay 400+tax. Brand new phone in the kijiji is available on 700 why would someone pay this much money after paying more than $115 monthly?????

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Re: Brightstar / Fido Insurance is scam

Hello Azizfaqiry,

 

  Welcome to the community!

 

  I'm sorry to hear you lost your phone. However, the details you have provided do not suggest any wrongdoing. Brightstar determines the cost to replace devices depending on the original cost of the device (see below).

Brightstar.jpg

~ taken from here.

 

  The outright cost for the base iPhone X (64Gb) was $1310 (see here). That makes the phone a tier 5 device and its replacement cost $400+tax. You might have paid $500+tax upfront, but that was not the total cost for the device ($500 + (subsidy x 24 mts)).

 

  I would be weary about the stated costs for similar devices on selling sites such as Kijiji. Recently, a college student in the GTA was duped into purchasing a fake iPhone (see here). There have also been other reports of similar SCAMs as well (see here and here). A quick perusal of Kijiji suggests $700 seems a little on the low side. Admittedly, different areas will have different offerings. However, if it seems too good to be true...

 

Hope this helps 😀

 

Cheers

 

 

 

 

 

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Solution

Re: Brightstar / Fido Insurance is scam

Hello Azizfaqiry,

 

  Welcome to the community!

 

  I'm sorry to hear you lost your phone. However, the details you have provided do not suggest any wrongdoing. Brightstar determines the cost to replace devices depending on the original cost of the device (see below).

Brightstar.jpg

~ taken from here.

 

  The outright cost for the base iPhone X (64Gb) was $1310 (see here). That makes the phone a tier 5 device and its replacement cost $400+tax. You might have paid $500+tax upfront, but that was not the total cost for the device ($500 + (subsidy x 24 mts)).

 

  I would be weary about the stated costs for similar devices on selling sites such as Kijiji. Recently, a college student in the GTA was duped into purchasing a fake iPhone (see here). There have also been other reports of similar SCAMs as well (see here and here). A quick perusal of Kijiji suggests $700 seems a little on the low side. Admittedly, different areas will have different offerings. However, if it seems too good to be true...

 

Hope this helps 😀

 

Cheers

 

 

 

 

 



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