Brightstar is a Scam

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I'm a Participant Level 1 SamGhazi
I'm a Participant Level 1

Brightstar is a Scam

I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.

When I got my phone back,  weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.

 

I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant. 

 

So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well. 

 

Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers. 

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Message 1 of 33
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Former Moderator FidoPhilP
Former Moderator

Re: Brightstar is a Scam

Hey there @Pandacita

 

First of all congratulations on your first post!

 

Now though, about the issue, can you please clarify what you meant by a defective phone? Did you already attempt to contact Brightstar about the device? Your warranty can indeed include a $100 processing fee for a repair. Keep us posted, we're there to help!

 

 

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Message 16 of 33
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I'm a Participant Level 2 Ren11
I'm a Participant Level 2

Re: Brightstar is a Scam

Fantastic! I bought a brand new iPhone with Fido, on contract. After a week or so water got in it and it stopped working. Brighstar send me a replacement for it. The only minor problem is... its battery dies after 7-10 hours of standby!!!!!! Ok, so I file another service request for repairing the replacement device (even more ridiculous that I have to do that), and it will cost me another 100 bucks. It's f*** scam company. I will be contacting Apple and then I'll be collecting other people's complaints in order to sue this company. This cannot be happening. A device with a "similar" functionality cannot be one with screwed up battery. 

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Message 17 of 33
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Former Moderator FidoPamela
Former Moderator

Re: Brightstar is a Scam

Hey @Ren11

 

The device you receive should definitely be in good working condition. Did the issue start as soon as you receive it or a bit later?

 

Let us know, we'd be happy to look into this and see how we can help with that. Smiley



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Message 18 of 33
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I'm a Participant Level 2 Ren11
I'm a Participant Level 2

Re: Brightstar is a Scam

Hello Pamela,

 

Absolutely, the issue started right away, you know how you're supposed to fully charge and use up the whole battery the first several times? That's what I did and found out that the first time my phone lost 50% of its full charge overnight on standby (ridiculous, my very old phone doesn't do that), then it died, I charged it fully again and the battery died over 7 or 10 hours, I don't remember. 

 

I got scammed. 

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Message 19 of 33
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Former Moderator FidoPamela
Former Moderator

Re: Brightstar is a Scam

I'll gladly take a look at your account and see how we can help with that. 

 

I'll send you a PM here in just a moment for that. Chat soon! 

 



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Message 20 of 33
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I'm a Participant Level 1 roseyposey
I'm a Participant Level 1

Re: Brightstar is a Scam

I am so disappointed in FIDO for allowing this company to do their device insurance. I have received the run around for the past 2 weeks just trying to get the back panel of my A8 replaced...they even went as far as telling me certain information wasn't on my Statutory declaration when clearly it was there.I have called repeatedly and the customer service sucks !!! I think if any one is wise they will stay away !!!!!  I plan on cancelling my families device protection. Its not worth all the hassle. I wish I would have read this thred before I agreed to it !!! WHAT ARE YOU GOING TO DO FIDO ?!?! You need to get rid of them before they drag you down....the worst rating and reviews I have ever read with any company. Is that what FIDO has come to...associating yourself with a 1 Star deceiving company !! I am very weary of having my device fixed at any of their associated stores...might come back worst than it left .   

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Message 21 of 33
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Moderator
Moderator

Re: Brightstar is a Scam

Hey there @roseyposey,

 

The replacement or repair process is usually a smoother one. That being said, did they clarify what missing information was needed, and did they request to have you bring your phone at an authorized repair shop? Let us know the status of your request to better assist you.

 

As a side note, there is a time limit to file a claim after the incident. Although the claim itself and the repair will be processed by Brightstar, don't hesitate to reach out to us at these channels to help you in any way we can. Alternatively, we can send you a PM here if you prefer.



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Message 22 of 33
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I'm a Participant Level 1 JasonJH85
I'm a Participant Level 1

Re: Brightstar is a Scam

I lost my phone on vacation and was worried after reading the reviews on here but I had no problems at all. Super easy process. When I got home I filled in the few questions they asked, paid the replacement fee and my new phone arrived a couple days later. Identical phone as I had before, Galaxy S9+. In retail packaging with all the accessories and it even came with a new sim card. I'm glad I had bright star coverage. My monthly fee and the replacement fee is still only 35% of the cost if I had to buy a new replacement out of pocket.

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Message 23 of 33
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I'm a Participant Level 1 FollowThePolo
I'm a Participant Level 1

Re: Brightstar is a Scam

Are you being honest, or is this just a fake review to do some control damage? yours is the only good comment in here , I just filled a request to get my iPhone X fixed from water damage and I am already having trouble with my statutory form was rejected and I have no idea why, I sent a couple of messages without a response yet, and after reading the bad reviews , which are all the same issues, Im having second thoughts about sending my phone to them.....   

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Message 24 of 33
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Moderator
Moderator

Re: Brightstar is a Scam

Hey @FollowThePolo

 

Were you able to get things sorted with Brightstar?  If not, don't hesitate to contact us using one of the options you'll find here .  Alternatively, we can send you a PM.

 

Let us know if you'd like us to do that!



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Message 25 of 33
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I'm a Participant Level 1 Effervescent_xo
I'm a Participant Level 1

Re: Brightstar is a Scam

Wow, this company. I was given a replacement that was defected and I had to go through hoops to get that phone replaced but they sent me wrong color and I want my color. I paid a lot for my phone and I feel as a replacement company there is no way they dont have the color I had in stock. I will never go with this company again and fido should find a replacement for them.

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Message 26 of 33
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Moderator
Moderator

Re: Brightstar is a Scam

Hi @Effervescent_xo

 

That's definitely not the experience we want you to have with Brightstar! 

 

Were you able to exchange your phone to get one with the color you want after all? If that is not the case, please contact us through here or ask for a PM on the Community. 

 

 



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Message 27 of 33
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I'm a Participant Level 1 moeali2019
I'm a Participant Level 1

Re: Brightstar is a Scam

Brightstart is the worst people i have delt with, they asking me lease, gas etc bills , when they have my driver lience as id prove also can use as address approval 

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Message 28 of 33
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Moderator
Moderator

Re: Brightstar is a Scam

Hello @moeali2019 and welcome to the Community.


Sorry to see that you are having trouble to make your claim. Did you try to contact Brightstar back to see if there are documents that you can present?



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Message 29 of 33
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I'm a Participant Level 2 SourabhG
I'm a Participant Level 2

Re: Brightstar is a Scam

I totally agree to it. Brightstar sucks! I lost my mobile and file complaint before 2 weeks. After submitting 8 documents they asked me for a utility bill. I am renting out a property and don’t have such a bill under my name. I call them everyday and they said they can’t help it out. I am more upset with FIDO as I always used Fido since I immigrated to Canada. Well I give up with Brightstar and FIDO too. Its time to change my mobile service provider and all I paid from last 3 years for insurance of $13 per month is a waste. Disappointed!

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Message 30 of 33
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