I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.
When I got my phone back, weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.
I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant.
So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well.
Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers.
Hey there @Pandacita.
First of all congratulations on your first post!
Now though, about the issue, can you please clarify what you meant by a defective phone? Did you already attempt to contact Brightstar about the device? Your warranty can indeed include a $100 processing fee for a repair. Keep us posted, we're there to help!
Fantastic! I bought a brand new iPhone with Fido, on contract. After a week or so water got in it and it stopped working. Brighstar send me a replacement for it. The only minor problem is... its battery dies after 7-10 hours of standby!!!!!! Ok, so I file another service request for repairing the replacement device (even more ridiculous that I have to do that), and it will cost me another 100 bucks. It's f*** scam company. I will be contacting Apple and then I'll be collecting other people's complaints in order to sue this company. This cannot be happening. A device with a "similar" functionality cannot be one with screwed up battery.
The device you receive should definitely be in good working condition. Did the issue start as soon as you receive it or a bit later?
Let us know, we'd be happy to look into this and see how we can help with that.
Absolutely, the issue started right away, you know how you're supposed to fully charge and use up the whole battery the first several times? That's what I did and found out that the first time my phone lost 50% of its full charge overnight on standby (ridiculous, my very old phone doesn't do that), then it died, I charged it fully again and the battery died over 7 or 10 hours, I don't remember.
I got scammed.
I am so disappointed in FIDO for allowing this company to do their device insurance. I have received the run around for the past 2 weeks just trying to get the back panel of my A8 replaced...they even went as far as telling me certain information wasn't on my Statutory declaration when clearly it was there.I have called repeatedly and the customer service sucks !!! I think if any one is wise they will stay away !!!!! I plan on cancelling my families device protection. Its not worth all the hassle. I wish I would have read this thred before I agreed to it !!! WHAT ARE YOU GOING TO DO FIDO ?!?! You need to get rid of them before they drag you down....the worst rating and reviews I have ever read with any company. Is that what FIDO has come to...associating yourself with a 1 Star deceiving company !! I am very weary of having my device fixed at any of their associated stores...might come back worst than it left .
Hey there @roseyposey,
The replacement or repair process is usually a smoother one. That being said, did they clarify what missing information was needed, and did they request to have you bring your phone at an authorized repair shop? Let us know the status of your request to better assist you.
As a side note, there is a time limit to file a claim after the incident. Although the claim itself and the repair will be processed by Brightstar, don't hesitate to reach out to us at these channels to help you in any way we can. Alternatively, we can send you a PM here if you prefer.
I lost my phone on vacation and was worried after reading the reviews on here but I had no problems at all. Super easy process. When I got home I filled in the few questions they asked, paid the replacement fee and my new phone arrived a couple days later. Identical phone as I had before, Galaxy S9+. In retail packaging with all the accessories and it even came with a new sim card. I'm glad I had bright star coverage. My monthly fee and the replacement fee is still only 35% of the cost if I had to buy a new replacement out of pocket.