Activation New SIM card: Old SIM card not valid

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I'm a Participant Level 1 Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

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Message 1 of 49
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I'm a Participant Level 1 Imadine
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same problem can someone help me?

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Message 21 of 49
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I'm a Participant Level 1 toxcicity
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same problem. If a mod could PM me it would be greatly appreciated.. Been on hold on the phone, live chat, and Facebook for an hour now...

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Message 22 of 49
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Former Moderator FidoAmanda
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey Imadine and toxcicity! 

 

We can definitely check that out with both of you! 

 

We'll send you a PM soon. Smiley



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Message 23 of 49
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I'm a Participant Level 1 Kool3
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same problem. Please help

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Message 24 of 49
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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @Kool3,

 

Welcome to the Community!

 

We're here for you, PM coming your way Smiley



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Message 25 of 49
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I'm a Participant Level 1 Djandrade
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

SAme problem. How about you just post the solution instead of sending us a PM? This way new users don't neeed to wait for you to come online to use their new phones 

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Message 26 of 49
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Former Moderator FidoMaria
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hi @Djandrade & welcome to the Community.

 

The reason we send a PM is because we need to access the account to activate the SIM card. If you still need help, let me know.



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Message 27 of 49
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I'm a Participant Level 1 regaguilar
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

I cant activate my new sim card.. please help. thanks

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Message 28 of 49
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Former Moderator FidoPamela
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @regaguilar

 

Welcome to the Community Smiley 

 

What's the error message you're getting? 

 

Let me know, we'll be happy to check it out with you. 



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Message 29 of 49
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I'm a Participant Level 1 jondittrich
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

I'm having the exact same issue. Could someone help me sort it out? 

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Message 30 of 49
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