Activation New SIM card: Old SIM card not valid

Activation New SIM card: Old SIM card not valid

Activation New SIM card: Old SIM card not valid

Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

48 REPLIES 48
jeenethak9
I'm a Participant Level 2

I have been trying online to register the new sim card. I have typed in correctly the old sim number and new sim number multiple times and it states that it is not the correct sim number registered to my phone number? It's the 20 digit code I have here starting with 89302 I have been inputting over and over again (both old and new). I am pretty sure it is the correct one. 

Hey @jeenethak9

 

I've moved your post here since it's in regards to the same error message. 

 

I'll send you a PM so we can check it out together. Smiley 

 

Chat soon!



patrickchan
I'm Experienced Level 1

my experience was that i had an new unactivated sim from my friend,

i tried to activate the sim no good, then i went to the store the sales person attempted and did not work (due the fact that the new sim was already activated {he and i thought it was strange}), so he activated an another new sim and no problems.

my suggestion is goto to store, have then sales people to activate the same sim, worse case is u should get an new sim.

nell
I'm a Participant Level 1

Hi, I'm having the same problem. Can someone help please? Thanks

Of course @nell!

 

Check out your inbox, I'm sending you a PM Wink

 

 



Jatura
I'm a Participant Level 1

Same thing is happening with me when i tried to update my sim. Not at home atm, do you mods work after 5 p

@FidoNick @FidoClaudia

FidoThomas
Moderator (inactive)

Hey @Jatura,

 

Welcome to the Community!

 

Our team is working around the clock to provide you support when you need it Smiley

 

We'll send you a PM and continue over there.

 



feimeimeng
I'm a Participant Level 1

Please help me out ! Same thing happened ! Thank you !

Hey @feimeimeng and welcome to the Community!

 

PM coming your way to help you out Smiley



sofiadeanda
I'm a Participant Level 2

Hello, the same thing just happened to me.

Hey @sofiadeanda and thanks for reaching out.


Did you get a chance to try from a different browser to see if you can get a better result?

 

**Internet explorer, Mozialla FireFox, Google Chrome**

Let me know.



Conni
I'm a Participant Level 1

Same here: it says old SIM card number not valid ! Drives me nuts!

FidoPamela
Former Moderator

Hey @Conni!   

 

I'm sending you a PM so we can take a peek.   

 

Talk to you soon Smiley



Skye74
I'm a Participant Level 1

Same as everyone else.

On fido.ca, trying to activate new fido SIM card.

Old SIM card is invalid 

Hey @Skye74!

 

I moved your post here since it's about the same topic. 

 

Were you able to activate your new SIM card in the end? 



Hey @Skye74 and thanks for reaching out.

 

That new sim card that trying to activate, was it ever used before?



barryer
I'm a Contributor Level 1

same problem grrrrrr

Hey @barryer!

 

We'll send you a PM so we can take a look and activate your SIM! Smiley

 

See you there! 



jondittrich
I'm a Participant Level 1

I'm having the exact same issue. Could someone help me sort it out? 

regaguilar
I'm a Participant Level 1

I cant activate my new sim card.. please help. thanks