Activation New SIM card: Old SIM card not valid

[Zita01]

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

[ragoldie]

Yup same thing is happening to me and the call center is conveniently experiencing long delays because everybody is going nuts over black friday. anybody find a solution to this?

[FidoNick]

Welcome to the Community @ragoldie!

I do apologise for the wait with our call centre, it seems our Black Friday offers are extremely popular! 

Have you tried our other channels? 

If you prefer, we can even send you a PM here on the Community.

Let us know!  

[ragoldie]

If it can be worked out on here with a pm that would be great

[FidoNick]

Alrighty, PM coming your way!

[jyy]

I have the same problem, Now it is 11/28/2017 night, please fix it!!!

OH-OH!
It seems your old SIM card number is not valid.

[FidoNick]

Hey @jyy!

That's odd, we'll send you a PM so we can get that SIM active and see what's going on

See you there!

[FidoSamantha]

Hey @Zita01! 

Welcome to the community  

That's definitely odd so we'll need to take a closer look. I'll send you a PM so we can get started! 

[jlgreen]

Hello, 

The exact same thing happened to me as I am trying to update my SIM card from an Android to an iPhone.  Could you please help me in activating my new SIM card? Thank you!

[FidoPierre]

Hey @jlgreen, 

Welcome to the Community! 

I'll send you a PM so we can check this out together.