I recently upgraded to an iphone 12 mini (received on Nov 27th) and was told to go at a FIDO store to claim $120 credit for accessories. I went at a store took a look at the accessories on Dec 1st and the lady there told me i have 30 days from when the device was sent to get the accessories. I went back the next day at the same store (Mississauga Marketplace) to purchase air pods with the 5$ dollar credit every month but this time, another staff is telling me they cannot apply the credit. I talked to an agent via agent to hopefully resolve this but to my suprise i was told to go at the store again and find the same lady so that the promotion can be applied and they do not have any way of checking promotions at the store.
I'm sad to read about all your experiences in trying to get this offer. That was certainly not our intention when we launched this promotion!
For transparency, I've posted the offer details below:
The participating stores are supposed to know how to apply this offer and I sincerely apologise that they were not able to do that for you all. My suggestion would be to try again, either at the same store or another participating one, so you can take advantage of the offer while you can. If you still have trouble getting this applied in store, please let us know here and we'll send you a PM from the community to see what we can do.
Thank you very much for all your patience!
Thank you for the response, @FidoPhilippe. It appears there were quite a few of us who qualified for the Black Friday Airpod offer but were unsuccessful in getting it. I wasted over a dozen hours going to three different stores (two of them twice) and contacting two others. The stores wouldn't do the upgrade because my hardware upgrade was done online. I went back after receiving an authorization code from customer service that the store staff didn't know what to do with.
Is there any way for us to get this rectified? Or are we just going to get the usual "reach out to customer service" runaround? I'd repeatedly contacted customer service only to be told to go back to the store. It appears nobody with Fido seems invested in solving this issue themselves.
Sadly, they refuse to solve these problems and allow stores to point to customer service and customer service points back to the store. This promotion really left a sour taste in my mouth because it was promised and the onus to get the deal was left to the customer to dig for it. Dreadful.