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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 215586 Views
  • 65 replies
  • 22 likes

Iphone 7Plus displays 3G instead of Lte

Hi there,My Iphone 7Plus displays 3G instead of LTE. It was LTE before and changed to 3G recently. I called customer service and an officer told me to turn off my phone for few minutes and turn on again, it should work. I did as instructed but it doe...

Resolved! Post Dial Delay & Incoming Call Delay

Just came to Fido from Chatr... I have a serious delay with getting a call setup. When I dial out, there's a 6 second (dead air) delay before ringback. When I call my cell phone (on Fido) from a landline, it takes about 14 seconds before my phone eve...

ceo by • I'm helpful level 1
  • 38276 Views
  • 36 replies
  • 3 likes

FIXED no data on LG G6 after Android Oreo 8.0 update

Hello folks,   I've been struggling a bit so I post it here if you happen to have the same problem. I had no data on my LG G6 since Android Oreo 8.0 update, and tried a lot of things (reset to factory settings, removing SIM, etc...) What worked for m...

HommeCrabe by • I'm a participant level 1
  • 4013 Views
  • 2 replies
  • 6 likes

SMS/mms are slow

Why is sending sms and mms very slow sending and I don’t receive all messages in my Samsung galaxy s7? I’ve tried texting my own number and never received it.  I have also reset my device twice and it never did anything either. 

Mgleboff by • I'm a participant level 3
  • 9009 Views
  • 10 replies
  • 0 likes

Old SIM card is invalid, switch SIM card

Hello guys,   Fido just delivered a new iPhone with a new SIM card to me. I want to switch from my old SIM card to the new one. I tried it so many times online in My Account but it keeps telling me that "your old SIM card is invalid". Can anyone help...

Huawei by • I'm a participant level 1
  • 10871 Views
  • 13 replies
  • 0 likes
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