the number you have called is not assigned...

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I'm a Participant Level 2
I'm a Participant Level 2

the number you have called is not assigned...

I placed the Fido mobile number last month and everything has been ok before yesterday. Today when I was making a call to China I received the voice "the number you have called is not assigned, please check the number and try the call again....". But the number is what I have dialed many times and I dialed out directly from my call history. I noticed such similar issues had been posted many times here but mine is a bit particular strange.

1. This issue is only occurred when dialing China landline numbers, there is no problem when calling China mobile phone and the numbers in Canada;

2. There was one out of almost 10 calls I tried could be connected successfully. That means not all the calls would be blocked.

 

I was really confused by such an inconceivable issue and hope someone with the relevant experience can help me out.

Accepted Solution

Re: the number you have called is not assigned...

Thank you for your attention Charles,

 

  • I made the outgoing calls through direct dialing by starting as 011+86+ or +86+, both of them didn’t work;
  • I haven’t made any changes or any reset on my phone;
  • Yes I tried several China landlines and got the same situation, but several China mobile phones are all ok;
  • No one called me via China landlines so I have no idea about that.

Later last night when I was trying again, the voice disappeared, replaced by 3 beeps of DU DU DU, but the call was still unable to connect.

 

Early this morning, I tried again, the issue vanished! I dialed 2 China landlines and both connected successfully without any trouble. I really have no experience to share with, and can only regard it as “network issue” :nauseated_face::nauseated_face:

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I'm a Participant Level 2
I'm a Participant Level 2

Re: the number you have called is not assigned...

I mean I tried the same number for around 10 times and there would be 1 connected successfully.

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Re: the number you have called is not assigned...

Hey @tigermeet ,

 

Welcome to the Community!

 

It is in fact a really special situation. Here's some questions for you regarding this :

  1. Are you using a third-party application to place the calls?
  2. Did you make any recent changes to your line or account?
  3. You mentioned the situation happening with landline numbers, so you called other China landlines and it was the same situation? 
  4. Are you able to receive calls from the landline number in question?

Let us know Smiley

 

On a side note, a call from Canada to China must start with : 011 + 86 + the area code and and phone number.



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Re: the number you have called is not assigned...

Thank you for your attention Charles,

 

  • I made the outgoing calls through direct dialing by starting as 011+86+ or +86+, both of them didn’t work;
  • I haven’t made any changes or any reset on my phone;
  • Yes I tried several China landlines and got the same situation, but several China mobile phones are all ok;
  • No one called me via China landlines so I have no idea about that.

Later last night when I was trying again, the voice disappeared, replaced by 3 beeps of DU DU DU, but the call was still unable to connect.

 

Early this morning, I tried again, the issue vanished! I dialed 2 China landlines and both connected successfully without any trouble. I really have no experience to share with, and can only regard it as “network issue” :nauseated_face::nauseated_face:

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Re: the number you have called is not assigned...

Happy to hear it works now @tigermeet!

 

Since your outgoing calls to other numbers / countries were working it may have been a glitch with the Chinese carrier.

 

Let us know if it happens again Smiley 



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