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Can't reach Fido customer service for port request failure issue

I'm a participant level 2
I'm a participant level 2

Dear officer,


I transferred from Rogers to Fido on Nov 15, but I was not able to response to the Rogers port request message in 90 minutes as I was on a course exam at the time.


In the past several days, I came to Live Chat about the port request failure issue, and I was always told "Okay, a specialist will be with you as soon as one is available." But I have tried more than 30 times, it always end up with session timeout and there's never any specialist showed up. Then I tried to call Customer Service today, I was told to wait 30 minutes in the queue to get an agent talking to me, but I waited more than 1 hour, no one was available and I had to drop.


As a student, I don't have much money and transferred to Fido to save money, but now I have to double pay Rogers and Fido bills which is so frustrating. And the final exam season is coming, I don't have much time to try Live Chat and Customer Service call again and again.


Could you pls let me know if there's a better way to help me resolve the issue? May any specialist contact or email me and re-initiate the port request? Or if I go to Fido shop where I bought the plan, may they help re-initiate the port request? Thanks a lot!


I'm a participant level 2
I'm a participant level 2

It doesn't help at all, I have tried both calling customer service and Live Chat but there is never a specialist available to help on the issue. I am very disappointed to the Fido service 😞


Senior MVP Senior MVP
Senior MVP

Hello ZhiqiZhang,


  Welcome to the community!


  Sorry to hear you're having issues with porting your phone number from Rogers. Unfortunately, you would have to

contact customer service again to request the number port. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀