temporarily suspend from overseas

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

temporarily suspend from overseas

Hi there,

i am overseas now, so I am not able to call the customer service to suspend my account for 3 weeks while I am away for vacation. Is there any other way I can do to suspend the fido account? 

Thank you

Accepted Solution

Re: temporarily suspend from overseas

Hey there @Donger

 

Welcome to the community Smiley

 

The temporary suspension offer can be applied from 2 to 12 months, for $30 per month. When added, it also applies on your next billing cycle at the earliest.

 

As there are some details we'll need to review together to see if it can be added to your line, I'll be sending you a PM shortly. Keep an eye on your inbox.

View solution in context
Flag this to a Moderator
Message 1 of 8
1,010 Views
Highlighted
Moderator
Moderator
Solution

Re: temporarily suspend from overseas

Hey there @Donger

 

Welcome to the community Smiley

 

The temporary suspension offer can be applied from 2 to 12 months, for $30 per month. When added, it also applies on your next billing cycle at the earliest.

 

As there are some details we'll need to review together to see if it can be added to your line, I'll be sending you a PM shortly. Keep an eye on your inbox.



Flag this to a Moderator
Message 2 of 8
1,003 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: temporarily suspend from overseas

Hi i have the same thing where i would like to suspend my plan for 4 months, is this possible. Also as i have 2 numbers in my account i’d like to cancel one of them if possible

Flag this to a Moderator
Message 3 of 8
758 Views
Highlighted
Former Moderator
Former Moderator

Re: temporarily suspend from overseas

Hey @katdewulf!

 

Welcome to the Community!

 

We'll be happy to check that out with you in PM, but, don't forget that for assistance with account related requests, you can always reach out to customer service for immediate help. 

 

Talk to you soon.



Flag this to a Moderator
Message 4 of 8
751 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

temporarily suspend from overseas

I am already back in China  visiting my parents and forgot to call Fido when I was in Canada .  I would like to suspend my account till Sep 1st, 2019. How should I do this? Is it possible online?

Flag this to a Moderator
Message 5 of 8
696 Views
Highlighted
Moderator
Moderator

Re: temporarily suspend from overseas

Hey @alicia_tang! I hope you're enjoying your trip. Smiley

 

I've moved your post here, as it has the answer you seek. To add the suspension, you'll need to contact us here or we can send you a PM from the community.

 

Let us know.



Flag this to a Moderator
Message 6 of 8
681 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Re: temporarily suspend from overseas

Hi can you PM me because it's not convenient for me to make phone call now. Thanks!

Flag this to a Moderator
Message 7 of 8
663 Views
Highlighted
Moderator
Moderator

Re: Re: temporarily suspend from overseas

Hey @alicia_tang,

 

PM coming your way, keep an eye on your inbox Smiley

 

 



Flag this to a Moderator
Message 8 of 8
656 Views