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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Fido Payment Program Vs BYOP monthly no term
Hi! I got an offer to change plan from BYOP to Fido Payment Program. Could you please explain their differences? With BYOP, I dont have a term commitment which I like. The offer was good to consider but I am not interested in having a plan that woul...
Fraud and cancelled account
Yesterday, my mobile account was canceled without my authorization. I even received an emailing confirming the cancellation.I then found in my junk mail confirmations for a purchase and return of a new iPhone 11 on my account (I did not make these tr...
Phone not Delivered
Hi Fido Team, I ordered a new phone on February 2, 2021 via Fido.ca. On February 4, 2021, I received the tracking number from Fido for my phone, which was supposed to arrive on February 5, 2021. The status on Purolator tracking system is DELIVERED, b...
Issue to add a tablet line
My friends, I really need help. My family just refer me and activate Fido bring own phone service. But after that I trying to add tablet line under account online. The system always stuck at the final procedure and show me there is a problem. I just ...
Resolved! Ship phone to an alternative address
I am trying to order a new phone, and every time I get to the address step, I am met with a window that shows my billing adress without giving me an option to change it out for a different delivery address. I can't even temporarily change my address ...
