how to reach an agent, a real person, via live chat?

[michaelsame]

live chat is NOT allowing me to connect to a customer agent. regardless of any options i choose, it says it cannot connect. how can i chat with someone??? 

[coveringtheglob]

horrible - i just expereinced the same thing after 10+ years as a client and trying to reach someone on chat. Numberous biling issues in the last year this has been the last staw. Will be leaving as they can no longer even provide basic services. 

[FidoValerie]

Hey @coveringtheglob !

We certainly don't wish to see you go. You should be able to reach customer service over the phone to discuss your bill, by dialing *611 on your Fido device.

When it comes to Live Chat, you can either answer Jack's questions or reply ''chat with a rep'' to be directed to a specialist. 

[bilaliz]

same, seems like they took out human customer service. 

they jacked up my bill by $25/m out of nowhere and now i cant reach anyone, every year i have been bringing in like 5 people to fido and not getting credited, and now this. once my contract expires i am out. 

do not tolerate substandard service. exit. 

[miksang1986]

Price increases while presumably firing everyone who did customer support, infuriarating on so many different levels

[Cawtau]

Hello Michaelsame and Bilaliz,

  Welcome to the community!

  Sorry to hear you're having issues connecting with customer service. I understand you may have tried the Live Chat option. As far as I am aware some items (ie Billing & Payments etc) are no longer available via Live Chat. Have you tried to call customer service? In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though, they may have also limited the assistance they may offer through those venues.

  You should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to assist with connecting to customer service.

  That said, to clarify:

---

@bilaliz wrote:

... every year i have been bringing in like 5 people to fido and not getting credited, ...

---

  You should note that Fido had ended the Refer-a-Friend program in July 2024.

Hope this helps 😀

Cheers

[miksang1986]

Looking forward to leaving fido for Public Mobile I guess the company leaves me with little other choice

[Cawtau]

Hello Miksang1986,

  Welcome to the community!

  I can understand your frustrations if you have not been able to reach customer service. You can certainly choose to switch providers. Too often, though, people assume the services from all of the different providers are the same. You should note that there can be differences in the services provided between 1^st tier (ie Fido, Koodo, Virgin Mobile) and 2^nd tier (ie Public Mobile, Lucky Mobile, Chatr) flanker brand providers. For example, Public Mobile might not allow for Wifi-calling or provide service outside of Canada, US, and Mexico (see here and here). In addition, Public mobile apparently does not offer phone customer support...

  I'm not trying to sway your choice either way. I just believe people need to be informed before making decisions. Only you can decide what service is best for you.

Hope this helps 😀

Cheers