please reactivate my suspended account

[karankhattra]

hii my account was suspended recently as i went to india for 2 months that's why i missed the payments that i arranged with fido. i am back and don't have a job currently, but somehow i managed to pay more then half of the remaining amount. like 70% is paid and i am starting to work this coming week so i can pay the remaining later but i need my number payment arrangement option is not working as u already missed it. 

[Cawtau · Accepted solution]

Hello Karankhattra,

  Sorry to hear your services have been suspended. However, you should note that this is the community forum and not intended as a venue for customer services.

  If your services were suspended due to non-payment, you will likely need to contact their Credit Operations team to have them remove the suspension and make a payment arrangement. It should be mentioned that a payment arrangement may not be available in some situations. In addition, you should note that there will likely also be a fee to restore your account (see here).

  If you wish to discuss the matter you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though you would still likely need to contact the Credit Operations team to remove the suspension.

Hope this helps 😀

Cheers