OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.   Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
credit check
When i ordered my sim, i specifically asked for credit check and asked whether you will doit, but your very respectful (lying) customer service rep george said no, and i asked multiple times in recorded call. but he said NO, but he still did it. plea...
Big shout out to Customer Service Rep WILLIAM
Just want to share it was such a pleasure being helped by rep William yesterday. He was not only super friendly and patient but was able to give me great information and helped me resolve my problem. Is there any place where I can rate my customer s...
Not able to change shipping address
Hi, I was ordering a new phone but noticed that shipping address is same as billing address, how do I change the shipping address.
Resolved! Fido Overchaged for November
Hi, I have gone through my bill and I noticed that I was overcharged for the month of November? please how can I talk to a representative to look into it? Thanks
Paying off
My current device is under a 50% promo. Can I pay it off so I can get a new device under a promo as well? Will I still get a credit for the other phone I am paying off?
