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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23550 Views
  • 0 replies
  • 8 likes

Resolved! Questionable billing charges

Hello:I've just had my Fido service terminated because of over due bill payment.  I made a credit card payment for $103.69 on 11 April.  This should have brought my account up to date.  Wfy has my service been terminated?

BillBard by I'm a participant level 2
  • 912 Views
  • 2 replies
  • 0 likes

Bill problem

I got a bill from fido. It charge me 167 dallas. My plan is 30 dallas per month. I looked at details and it says i tolk to someone 414 minutes oneday which is i never did. I 've use fido more then 10 years and i never use phone that much. I also chec...

susia426 by I'm a visitor
  • 484 Views
  • 1 replies
  • 0 likes

How to update my Credit Card info?

I tried to update my Credit card Valid date on the website but failed, it said "Only one card can be registered per account.So we'll save the credit card you've registered for future refills.", but I am using the same card.  Please tell me what shoul...

sungfredrick by I'm a participant level 1
  • 431 Views
  • 1 replies
  • 0 likes