Hello Joe58,
Welcome to the community!
Sorry to hear you feel uncomfortable with the interaction you had with customer service. Firstly, to clarify, were you intending on remaining with pre-paid services or switch to post-paid services? The number you had dialled would have been their regular customer service line. Fido does have a dedicated line for pre-paid customers (see here).
I don't know what was discussed between yourself and the customer service representative, however, it's possible they were not familiar with the pre-paid options. If they thought you wanted to migrate your services to post-paid options, they would likely have needed to verify your credit. That could be why they required the identification.
You should also note that promotional offers are subject to change at any time. It's also possible any offer previously mentioned might not have been available anymore when you called. It's also possible that the offer is no longer available now that your $100 per year plan had expired.
If you wished to switch to another pre-paid option, you might need to contact Fido via their dedicated line. On the other hand, if you did wish to switch to post-paid services, you should note that there would be a migration fee.
Fido does not offer customer services via email. However, Fido does have other venues for contacting customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. That said, those other venues might not be able to assist customers with pre-paid accounts.
Hope this helps 😀
Cheers
