General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Over charged monthly bill/roaming charges

Can some help with my unreasonable phone bill. Got a package for 20Gig at $65 a month and a device for $33 monthly shocked am been charged almost $133 or more monthly for bill while an also been charged for roaming . The border has been locked for th...

omoredd by I'm a Participant Level 1
  • 244 Views
  • 1 replies
  • 0 likes

Resolved! Temporary suspension

Hi I'd like to request for a temporary suspension until the end of next Feb. (2021)Let me know what i need to do. Thanks!

Lluvia by I'm a Participant Level 1
  • 502 Views
  • 1 replies
  • 0 likes

Resolved! No Confirmation Email for Phone Order

I ordered a new iPhone 11 over live chat yesterday (Saturday, July 11) and was told I'd receive a confirmation email within 24 hours. I still have yet to receive this email and it's been over 24 hours. I was wondering what the situation is, if I need...

Johnt2 by I'm a Participant Level 2
  • 1616 Views
  • 4 replies
  • 0 likes

Resolved! Renewal questions

Good morning, My wife is up for renewal. I am receiving conflicting information regarding getting a new phone. When I renewed my plan, I did not pay anything upfront and my plan stayed the same. I am looking at the pricing now, and as I understand it...

Aznmyth by I'm a Contributor Level 1
  • 611 Views
  • 3 replies
  • 0 likes