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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Usage details are not available
Hello, I have bought a plan for Fido and I was looking on my account in the website when u realised that my usage details arent showing for some reason. I dont know if this will come in time or if this is a issue with my account. Thanks in advance,C...
Data Usage Details Not Available
Hello, I recently bought 2 Lines for Mobile. After I login into the app, it says "Usage details not available". can you help rectify the issue with my account.
MMS won't send when connected to WIFI
Hello! I'm new to Fido and have an issue with my MMS messages. Each time I try to send a picture, it will not send unless my wifi is switched off. Even then, it takes a while to push through. While I'm happy I can work around it, it's pretty annoying...
Not able to send or receive MMS with WiFi enabled since the outage
Since the outage i have not been able to receive or send MMS messages on my Android phone. I have tried doing some troubleshooting and have found that if I disable Wifi then I am able to send and receive MMS (pictures). Once I enable wiFi and try t...
Resolved! When will Fido support multi factor authentication via app?
Multi factor authentication is a widely accepted method to improve online security beyond userid/password. It involves generating a unique code in addition to userid/password. The code can either be generated via an app (ex: Authy, Google Authenticat...
