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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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4 GB $10.00/mo Data & Text Plan Not Receiving Text

I recently switched to the Fido Data & Text plan from another carrier. However, I have been UNABLE to receive SMS text messages since switching over. I am unable to complete 2FA for a number of other services as SMS does not appear to be working for ...

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phuzy by I'm a Participant Level 1
  • 968 Views
  • 6 replies
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Fido & Brightstar scamming Coustmers

Fido sold me Brightstar device protection few months ago. On 5th December I lost my cellphone & from that day I'm trying to get my claim approved (which is my right as I'm paying them for it) but nobody have any answers "why they are not approving my...

dhillon0900 by I'm a Participant Level 1
  • 473 Views
  • 1 replies
  • 0 likes

Pissed off customer

Good afternoon.  I am very disappointed in your customer service.  Last week I called to book a technician to come out to the new residence that I will be moving there in 5 days. The place has no cable run in it for some reason told customer service ...

Craiger1 by I'm a Participant Level 1
  • 364 Views
  • 1 replies
  • 0 likes

Resolved! sim card not working after porting

it has been more than 2 hours and number isnt active.. i recevied my second sim ( the first one was not delivered ) and i think customer service guy must have ported it to previous sim.. first day with fido and this treatment ???

rakesh5085 by I'm a Participant Level 1
  • 551 Views
  • 1 replies
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Extra add data add ons

I cancelled my data add on in November and I'm still getting charged for it even though I cancelled it and when I checked my Fido app inside there was no mention of this data add on to my current internet where I'm supposed to get 14 gb and I'm still...

Ab710 by I'm a Participant Level 1
  • 375 Views
  • 1 replies
  • 0 likes