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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24116 Views
  • 0 replies
  • 8 likes

Cell phone invoice

My statement has risen by about $20 this last month. There isn't anything on my invoice to suggest I went over mylimit. All calls have a zero amount. It is just about impossible to talk to anybody about this. Hope you can give me advise.Thank you

snotlob by I'm a participant level 1
  • 638 Views
  • 1 replies
  • 0 likes

Dissatisfied with Customer Service

Hello, I have used Chat Service regarding my plan is automatically upgraded from $40 to $45. Chat rep was Harmanpreet. She spent 1 hour to recognise the problem and still unable to assist. I had to end the chat determining, He/she not going to give a...

shrikishan by I'm a participant level 2
  • 2123 Views
  • 4 replies
  • 1 likes

Contests

I think it's great that Fido has daily and monthly contests. I participate each day, it's a part of my morning wake up routine. I recently played the find the dog game and I won a $5.00 gift card from Uber eats. That was wonderful until I went to red...

Houli by I'm a participant level 1
  • 787 Views
  • 1 replies
  • 0 likes

Store unnecessary charge money from me

Hi, My name is Amrit Singh. I am fido customer from last two years . Few days back, I puchased iphone 13 on finance plan from fido on august 30 , 2022. When I visited fido store , employees there told me that my mobile number had to port and active w...

Amrit4 by I'm a participant level 1
  • 698 Views
  • 1 replies
  • 0 likes

Resolved! Confused

I bought my Line at Toronto Airport on 24th September 2022, The day I arrived Canada. I was told it was a special line for students and that I will have 20GB and 1000 hours international calls time( The latter being the main reason i opted in) per mo...

biggeststan by I'm a participant level 2
  • 2203 Views
  • 4 replies
  • 0 likes