paying my bill in advance

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I'm a Contributor Level 2
I'm a Contributor Level 2

paying my bill in advance

I just upgraded my data plan for tablets and when I got my latest bill it was higher than I expected so I called Fido. The representative was really helpful but said the bill was high because I haven't been  paying in advance for years. When I first got the tablet I was billed for 1 day ( as clearly stated on the invoice), then 10 days later I was billed again and I paid it. Isn't that paying in advance? Has anyone else run in to this? I currently pay for usage from Aug 29- Sept 28 on Oct.10. They say I should be paying for Sept 29 - Oct 28 on Oct 10. 

 

 

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Re: paying my bill in advance

Hey wooleybear!

 

Welcome to the Community!

 

This is actually normal and correct.

 

Our previous data-only plans were flexible rate plans. This means that what you were charged for your plan depended on how much you had used during your cycle. Because it was impossible for us to predict what your usage would be during your cycle, we could not bill the monthly service fees in advance and the cost of your plan was billed to the invoice after the usage was performed.

 

With our new Data-only plan, you get a certain amount of usage per month included for the price so the monthly service fee for this plan is billed in advance every month and, if you happen to go over, overage fees are applied to the following bill.  

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Re: paying my bill in advance

Hey wooleybear!

 

Welcome to the Community!

 

This is actually normal and correct.

 

Our previous data-only plans were flexible rate plans. This means that what you were charged for your plan depended on how much you had used during your cycle. Because it was impossible for us to predict what your usage would be during your cycle, we could not bill the monthly service fees in advance and the cost of your plan was billed to the invoice after the usage was performed.

 

With our new Data-only plan, you get a certain amount of usage per month included for the price so the monthly service fee for this plan is billed in advance every month and, if you happen to go over, overage fees are applied to the following bill.  



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Re: paying my bill in advance

Thanks for clearing that up. I like to understand what I'm paying for and you just explained it perfectly. 😊👍👍

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Re: paying my bill in advance

@wooleybear

 

Happy to see we could clarify that for you.


If you still need assistance, don't hesitate to let us know Smiley

 

 



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