Add iPhone value pack

Add iPhone value pack

Add iPhone value pack

SOLVED
ScottMc10
I'm a Participant Level 3

Add iPhone value pack

Trying to add iPhone value pack to one of our lines and can't do it through self serve. Toughest app I have ever used. 

Accepted Solution

Re: Add iPhone value pack

Solved by MVP Prospect

Hi ScottyMC10, for some reason you have to add value packs with a Fido customer service rep. To add or cancel has to be with a representative.  I know this because I have had to do it when I needed the value pack to increase my voice mail messages. Try with live chat on the Fido website.

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5 REPLIES 5
Original_Lucy
MVP Prospect

Hi ScottyMC10, for some reason you have to add value packs with a Fido customer service rep. To add or cancel has to be with a representative.  I know this because I have had to do it when I needed the value pack to increase my voice mail messages. Try with live chat on the Fido website.



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khouya
I'm Helpful Level 3

Not really. He can do it himself.

Hey @khouya!

 

Just to clarify, value packs can only be added or removed online during a plan change.

 

If you aren't changing plan, customer service must do it Smiley

 

 



khouya
I'm Helpful Level 3

  • Okay Smiley
khouya
I'm Helpful Level 3

Hi ScottMc10.

Do it in a computer browser like google chrome or safari, it's will be easier.

Have a nice day Smiley