cancel
Showing results for 
Search instead for 
Did you mean: 

Add iPhone value pack

ScottMc10
I'm a Participant Level 3
I'm a Participant Level 3

Trying to add iPhone value pack to one of our lines and can't do it through self serve. Toughest app I have ever used. 

5 REPLIES 5

Hi ScottyMC10, for some reason you have to add value packs with a Fido customer service rep. To add or cancel has to be with a representative.  I know this because I have had to do it when I needed the value pack to increase my voice mail messages. Try with live chat on the Fido website.



khouya
I'm Experienced Level 2
I'm Experienced Level 2

Not really. He can do it himself.

FidoNick
Former Moderator
Former Moderator

Hey @khouya!

 

Just to clarify, value packs can only be added or removed online during a plan change.

 

If you aren't changing plan, customer service must do it Smiley

 

 



khouya
I'm Experienced Level 2
I'm Experienced Level 2
  • Okay Smiley

khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi ScottMc10.

Do it in a computer browser like google chrome or safari, it's will be easier.

Have a nice day Smiley