Hello Claudia77,
Welcome to the community!
Sorry to hear you've cracked the screen on your new phone. Had you purchased device protection for the device? If you had, you can submit a device protection service request (see here).
Fido does offer their Satisfaction Guarantee and Manufacturer's Warranty on devices. Unfortunately, I don't think a damaged screen is covered under warranty.
Unfortunately, I am no longer able to find any information on the Fido website regarding repair requests for devices without device protection. If you do not have device protection, you may need to contact the manufacturer of your device to see if they can recommend their warranty repair shop. While a damaged screen won't likely be covered, having the device repaired at a warranty repair shop might allow the remaining device to be covered by warranty.
Hope this helps 😀
Cheers
Hello Injuneering,
Welcome to the community!
Sorry to hear your phone has died. You should be able to contact customer service from a different phone using the 'Call Us' numbers in the link provided.
As also mentioned above, you should note the forums are community-driven and not intended as a venue for customer services. If you wished to discuss your matter, you would need to contact customer service. In addition, they can also be contacted via Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello Alloucherie,
Welcome to the community!
Fido Nomade or Fido Roam is a plan benefit for the Data, Talk & Text plans, as well as the Talk & Text plans:
~taken from Fido.ca.
As a plan benefit, the feature is already enabled. If you did not wish to use the feature, you would need to opt-out of Fido Roam. In doing so, your usage would be on a pay-per-use basis. You can view those rates here.
In order to prevent unintended roaming charges, it is generally recommended to disable data and roaming data. However, you should note that disabling those settings does not prevent roaming for voice and messaging. In addition, some manufacturers might allow some data usage to occur despite those settings (see here). That's why it is also generally recommended to enable Airplane and/or Flight modes in order to prevent unintended roaming usage. You could then manually enable Wifi when required.
You should note the forums are community-driven and not intended as a venue for customer services. If you wished to discuss your matter and/or opt-out of Fido Roam, you would need to contact customer service. In addition, they can also be contacted via Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @hassenathas and thank you for using the Community.
For assistance with your bill, it will be important to contact our customer service. You can find all the ways to reach our team here.
Good morning @criccio , I understand your issue. You might want to contact Fido customer support on Twitter at fidosolutions and ask for the service representative for help. It's a dialogue by direct message from an agent. This works best for me when I can't sit by a phone.
