Hello Bookdanalbert,
Welcome to the community!
Sorry to hear of your situaiton. Firstly, you should note that Fido does not offer customer services via email. In addition, you should also note that these forums are community-driven and not intended as a venue for customer services. In your other post, you mentioned VFS Global. I'm not aware of any affiliation between them and Fido. Unfortunately, we would not know what had been previously discussed.
That said, in general, post-paid services are activated when customers signed-up for the sevices, not when they received or first used the SIM card. For example, customers signing up for services but choosing to wait a couple of months before first using their services would still be responsible for those couple of months service, even though they hadn't used those services. If you choose not to use their services, you would need to cancel the services.
If you wanted assistance with your issue, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello Hanaahk,
Welcome to the community!
Sorry to hear you bills are higher than expected. Have you had a chance to view the details of your bill? You can do so via your My Account --> View & Manage bill. From your Bill overview, you can View and/or Save a PDF copy of your bill. Alternatively, you should be able to view additional charges online through the Usage summary. Is it possible the additional charges are for overages or long-distance charges?
You should note Fido / Rogers has increase the monthly fees for some customers' plans (see here). However, that doesn't generally happen every month. Fido usually provides notification of price increases in your bill a few months prior to any actual increase. As far as I am aware, the customers were notified back in December (see here).
You should also note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts. Unfortunately, Fido does not offer customer services via email. If you wish to discuss the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @ca_rohit,
Welcome to the community!
Unfortunately, Fido does not provide an e-mail service you can contact them through any of the available methods listed here.
I understand the wait times can be frustrating but given the current situation and with all the ongoing promotions wait times are much longer than usual, you just need to be a bit more patient.
Hello @Abumandil68
This doensn't sound right. It will be iportant to get in contact with our customer service to get this looked into.
You will find the number to reach us from outside of the country here.
