home phone busy signal

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I'm a Participant Level 2
I'm a Participant Level 2

home phone busy signal

I can not make and outgoing call or receive any calls.  There is a busy signal.

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Former Moderator
Former Moderator

Re: home phone busy signal

Hey @Lynda3

 

Not being able to receive or make calls is definitively not ideal. 

 

Have you tried to unplug the modem and remove the battery?  Did you get a chance to remove and put back in the sim card as well?

 

You should have 4 lights displayed if it's plugged in. Are all 4 lights on? 

 

Let us know how it goes! 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: home phone busy signal

yes done all that, but thanks, I had 4 green lights and my message light was flashing, after I took the sim card out and put it back in I now only have 3 green lights and a red where internet is.  Fido can't seem to help me, getting ready to cancel phone and go elsewhere, grrrrrrrrr

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Moderator
Moderator

Re: home phone busy signal

@Lynda3

 

We definitely don't want to see you go. It would be necessary to contact us so we can do some do troubleshooting with you. From there, we can find out what's going on.
 

You can reach us through our channels here.



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Message 4 of 6
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I'm a Participant Level 2
I'm a Participant Level 2

Re: home phone busy signal

Already contacted you, did the trouble shoot and they said it was being sent up the chain to the techs and would be fixed in 24 hours.  That was on May 1st., still not fixed.

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Former Moderator
Former Moderator

Re: home phone busy signal

Let's take a closer look at that with you. 

 

We'll send you a PM shortly to get started.



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