Not being able to receive or make calls is definitively not ideal.
Have you tried to unplug the modem and remove the battery? Did you get a chance to remove and put back in the sim card as well?
You should have 4 lights displayed if it's plugged in. Are all 4 lights on?
Let us know how it goes!
yes done all that, but thanks, I had 4 green lights and my message light was flashing, after I took the sim card out and put it back in I now only have 3 green lights and a red where internet is. Fido can't seem to help me, getting ready to cancel phone and go elsewhere, grrrrrrrrr