I spoke to a Fido associate today, and they said that instead of cancelling they would give me 2 years of the service for 0$ per month.
I just wanted to know if it was logged, because the lady said that I would receive an email and I haven't gotten anything.
Please let me know!
If you would like to verify whether anything was recorded on your account, you would need to contact customer service again. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀