disappointed to see travel packs discontinued

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disappointed to see travel packs discontinued

I was willing to pay what I considered over the odds for a travel pack when I went to Europe for the peace of mind knowing I could call family if needed, be reached at my usual number and use the internet occasionally ...... so for $95 I got 200 minutes, unlimited texts and 500mb of data to be used within 31 days.  

Now that the travel plans have been discontinued I am faced with paying $12 a day (to a maximum of $180!) even if all I want to do on that day is send a single text or make a 2 minute call AND those minutes etc are taken out of my monthly plan.

Next time I travel I will buy a SIM card at my destination and put up with the inconvenience of having a different phone number for the duration.

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Re: disappointed to see travel packs discontinued

Hey @piglet12

 

I am sorry to see you feel this way about these changes. We believe that the FidoROAM service has proven to offer better value over travel packs for most of our customers.

 

Using an unlocked phone with a different SIM is definitely an alternate approach, but don't forget that with pay-per-use you only pay for what you need so depending on your expected usage, it might be less expensive to go that route instead. With the added benefit of continuing to use your own number!

 

If this works better for you, you can reach out to us to opt-out of FidoROAM to use the pay-per-use rates.

 

This is something that can be done by our customer support team. You can check out the different ways to reach us right from here

 

Or let us know if you'd like us to send you a PM right here on the Community to set-up these changes. Smiley

 

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Re: disappointed to see travel packs discontinued

Hey @piglet12

 

I am sorry to see you feel this way about these changes. We believe that the FidoROAM service has proven to offer better value over travel packs for most of our customers.

 

Using an unlocked phone with a different SIM is definitely an alternate approach, but don't forget that with pay-per-use you only pay for what you need so depending on your expected usage, it might be less expensive to go that route instead. With the added benefit of continuing to use your own number!

 

If this works better for you, you can reach out to us to opt-out of FidoROAM to use the pay-per-use rates.

 

This is something that can be done by our customer support team. You can check out the different ways to reach us right from here

 

Or let us know if you'd like us to send you a PM right here on the Community to set-up these changes. Smiley

 



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Re: disappointed to see travel packs discontinued

I am disappointed as well. Why

not make the previous travel packages available as an option?

 

i will only use wifi when I am in Europe for three weeks this summer and not pay the new expensive rates. The cap should be reduced to $100.

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Re: disappointed to see travel packs discontinued

Thank you very much for your feedback @JamieJ.

 

I understand your concern and I assure you your opinion is important to us. However, as FidoPierre mentioned above, FidoROAM offers better value over travel packs. 

 

Did you know that FidoROAM allows you to use your plan as if you were in Canada for a flat rate every 24 hours? For more info, click here.

 

For your trip in Europe, you could use FidoROAM only for the days you'll need your phone, and not the full 15. Or you might prefer to opt-out from FidoROAM and go alternatively with a local SIM card.



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Re: disappointed to see travel packs discontinued

Thanks Francois for your response.

 

I do not feel that the new roaming provides me with better value than the previous travel packages. For $95 I was able to effective use my phone every day for calls and unlimited text messages over a period of 15 days. To do the same now with Fido will cost me double.

 

j

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Re: disappointed to see travel packs discontinued

The overall cost would definitely depend on your needs. It's also good to know that if you don't need to use your phone on a specific day you would not be billed for Fido Roam. 

 

Thanks for your feedback @JamieJ! We'll make sure to share it with the team in charge. 

 

 



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Re: disappointed to see travel packs discontinued

Can you comfirm that a roaming charge of $12 (for use in Europe) would be imposed even if all I did was send a single text message one day?  Or a 2 minute call to confirm a hotel booking?  If so, does that really seem like good value?  Like Jamie J it's wifi for me or a sim card next time I travel.

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Re: disappointed to see travel packs discontinued

Yes, Any use of your service (sending a text message, placing a phone call) would trigger the $12 and allow you to use everything that comes with your plan lke you would in Canada for the next 24 hours.

 

If you would prefer to opt out of Fido Roam, that is something that can be done with the help of a customer service rep or we could send you a PM here if you prefer. 

 

If you opt out of Fido Roam, all roaming usage would be billed at the pay-per-use rates. Rates will vary depending on where you are travelling. 

 

Hope this clarifies thing.



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Re: disappointed to see travel packs discontinued

I also am disgusted that the travel packs have been discontinued.  We used to use them for all USA visits.  When they were discontinued, we took the $7/day romaing option.

 

But we live near the border and got charged $7 every day regardless of whether we sent or received any SMS or made any calls at all.  All it took was for the phone to pick up a US cell tower and we got charged $7 even though we had data roaming turned off. 

 

Fido customer service confirmed that this is the way it is supposed to work and that nothing short of turning the phone off would make any difference.  So we discontinued the $7/day option. But now we have no choice but to reenable that whenever we travel to the US. Yet while enabling it is only a matter of clicking a button, turning it back off on our return requires a call to customer service again, who always give a song and dance about how convenient it is and don't act until we have exhaustedly explained our situation every time.

 

Fido customer service has no response to this other than to reiterate that this is the only way it works and we have no other options except to pay the per-use fees when we are on travel, which is not the point because we use the phone a lot on travel and that is when we want the travel pack.

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Re: disappointed to see travel packs discontinued

Hello Pjscott,

 

  Welcome to the community!

 

  I'm sorry to hear of your experience with Fido Roam.

 


@pjscott wrote:...All it took was for the phone to pick up a US cell tower and we got charged $7 even though we had data roaming turned off. 

  Firstly, just to clarifly disabling data roaming does not prevent roaming voice or messaging. It is only supposed to prevent data roaming.

 

  That said, merely connecting to a US cellular tower should not trigger the roaming daily charge. It's usage which activates the charge (see here). However, there have been some instances of data usage (usually in the kb range) despite data and roaming data being disabled. I'm not sure of the exact cause of this usage.

 

  In addition, it was my understanding that there were supposed to be measures in place to accomodate people who live near the border connecting to US cellular towers. Could a moderator please verify? In the meantime, you might consider manually selecting the Fido network. Doing so should prevent unwanted connection to US providers. When travelling, you will have to select a different network or switch back to automatic network selection.

 

Hope this helps Smiley

 

Cheers


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