deactivating account

deactivating account

deactivating account

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deactivating account

Hi there, I need to cancel my fido account since im leaving Canada soon.  Fido sale representative told me that i need to call customer  service to cancel. but my English is not good, can you tell me what information i will need to provide(e.g., account number, name etc..) in order to cancel the account, so that I will be prepared to answer their questions on the phone?

Accepted Solution

Re: deactivating account

Solved by Moderator

Hey  @lijuanshi

 

Welcome to the Community! 

 

I'm sad to see you're going to be leaving us. When calling in to our customer support team they'll need your mobile or account number. They'll also need to ask you a couple of authentication questions. 

 

You can also do this online through with either our Social Media or live chat teams, as found on our Contact Us page here: www.fido.ca/consumer/contact-us

 

Finally, if you'd prefer, we can send you a PM right from here to help you out with this. Smiley 

Let us know! 

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Moderator

Hey  @lijuanshi

 

Welcome to the Community! 

 

I'm sad to see you're going to be leaving us. When calling in to our customer support team they'll need your mobile or account number. They'll also need to ask you a couple of authentication questions. 

 

You can also do this online through with either our Social Media or live chat teams, as found on our Contact Us page here: www.fido.ca/consumer/contact-us

 

Finally, if you'd prefer, we can send you a PM right from here to help you out with this. Smiley 

Let us know!