Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Poor customer service
Worst customer service ever. They have been told to keep repeating the same thing without looking at the situation and helping the customer. Spent two days in resolving a minor issue multiple reps , wasn't even worth the wait and repeating myself 100...
overcharged on my bill
Hello,I'm extermely frustrated because of an issue on my recent bill (That was generated today). It is unacceptable to treat human beings as such!!! No one tried to listen to me and try to help me or make any sort of goodwill gesture. It's alarming! ...
Account/Security
A few different things going on first I'm unable to view my internet bill it's been over a month 3 phone calls that have been placed to Fido customer care and still No Resolution!! Also I'm unable to view anything outside of the Fido App from Google ...
Calls go to voicemail too quickly
Bought a flip phone for my father-in-law but it only rings twice and then goes to voicemail..anyone know how to extend the ringing or turn voicemail off completely?
Unexpected plan changes
I upgrade my plan for one of my phone line yesterady thinking the price will be same and will be able to keep the 1,000 mins international long distance call based on what I have seen on the screen becuase when I upgraded the other line previosuly, t...
