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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Switching from Koodo to Fido
I wanted to switched from Koodo to Fido so I got my Fido Sim card online, I added another line under my spourse's account. Now, while signing up they siad ''you will be assigned a temporary number and once Koodo confirms your Port-out request you may...
Resolved! Waiting for SIM
During the last Black Friday sale, I added two lines. I then received an email saying that when it was ready, an email would be sent saying 'Ready For Pick up'. However, 20 days have passed and there is still no answer. I still don't know if I should...
Get money back from bill overpayment
Hi, how do I get my money back from bill overpays? I tried using the phone service but I no longer have a Fido phone number so it doesn't work, and I tried the live chat for a representative and waited for over 3 hours and didn't get a reply.
Rep mistakenly added $20/1GB to my account and unable to remove it
I have 2 lines, one line was offered 20GB more to my plan for free and the other line was offered 30GB to the plan for free as well. When I clicked to accept the offer, the message says "unable to add the bonus" and to call customer service. So I c...
Resolved! About Setup Service Fee
Hello. I upgraded phone plane and bought new phone 2 weeks agoI checked my new bill and there was $50 of the "Setup service fee"I think I never listened about this information with customer service representative Most important questions is is this ...
