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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

FIDO LIES-SIM card missing/Bill innacurate/Fees

Ill start from the beginning so it all makes sense. I had been using Chatr as my service provider for the last 2 years, on a prepaid monthly plan. I loved how cheap and convienient it was!!! Fast forward to the last week of March, I was looking to ge...

Hhhy by I'm a participant level 1
  • 1060 Views
  • 1 replies
  • 0 likes

Upgraded two cellphones, only received one!

My husband and I recently upgraded both our cellphones, same time by same sales rep over the phone. They called us. My cell came to our home address two days later (address was updated and confirmed during conversation).The address they sent my husba...

Mendysomers by I'm a participant level 1
  • 987 Views
  • 1 replies
  • 0 likes

Phone issues to make a call

I have been calling Fido every time I cannot make a call for the past 6 months and Fido is not contactable. Either they take too long and I have to drop the call or they never pick up. I called today and got an agent William after months and told him...

Deepa21 by I'm a participant level 2
  • 1309 Views
  • 3 replies
  • 0 likes

Unable to get order completed

I have been promised by 5 agents and a supervisor to complete my order, it been over a month and a half and no one can make it done. What kind of service you are providing for your customers? 

Saleh1 by I'm a participant level 2
  • 2153 Views
  • 5 replies
  • 0 likes

Resolved! 5G bonus data

I got 5GB bonus data last year but I just found that the bonus was expired.  Was it not permanent? 

wendy1993 by I'm a participant level 1
  • 1400 Views
  • 1 replies
  • 0 likes