General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24141 Views
  • 0 replies
  • 8 likes

Long Distance over charge during Covid situation

Hello,I have recently moved to Canada in Nov 2019 and I have been using FIDO since i have landed hereI have already refered atleast 4 people who have recently travelled to canda in last 10 months to avail Fido serviceI have an add-on pack for 1000 in...

rlokesh by I'm a participant level 3
  • 4255 Views
  • 10 replies
  • 0 likes

BAD Fido!!!!

I went overseas for 6 months BUT MAINTAINED $16/MO Fido services...so that I will have phone service upon returning to Canada.  I have just arrived from overseas at 9:30 this morning. FIDO just collected payment from my account yesterday. I CAN NOT M...

CestBon by I'm a participant level 2
  • 1158 Views
  • 1 replies
  • 0 likes

English or Français?

i find that very I unrespectful for Fido to call me back in English when a French speaking customer is requesting for a superior to contact me regarding a problem with the coverage map! 

SlyG by I'm a participant level 2
  • 1666 Views
  • 3 replies
  • 0 likes

Serious Billing Issue + Fido Employee Error

Hello Store Manager of Fido Upper Canada Mall.  17600 Yonge St, Unit B13B, Newmarket, ON L3Y4Z1.  1) Your Store employee made a serious mistake by not adding Add on - 1000 Long Distance Minutes when I completed my 2 Smart Phone upgrade. I was charged...

Monika21 by I'm a participant level 2
  • 1378 Views
  • 2 replies
  • 0 likes