Printing older than 18 month bills

Printing older than 18 month bills

Printing older than 18 month bills

HCcarlos
I'm a Participant Level 1

Printing older than 18 month bills

Hi,

 

I need to recover my fido bills from June 2017 to June 2018, but the system wont allow me to print anything older than July 2019.

 

I called customer service and I was told it was possible after paying a $15.00 CAD fee for each billl sent to me. That is not cool after being a regular customer for more than 7 years. Thank you for your orientation.

1 REPLY 1
FidoPhilippe
Moderator

Hey @HCcarlos! Philippe here. I hope you're doing well and thank you for your many years with us. Smiley

 

I can confirm that the maximum we keep records online is 18 months and are archived after that. The $15 fee is also correct and is charged per invoice (you can check-out our fees here).

 

If you have any further questions or concerns, you can contact us here or request a PM from the community for support.