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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Device Balance

Why is my device Balance not available in the mobile app?  It used to be under the phone tab but not there anymore. I do not like having to leave the mobile app and go to web account to access this info. 

Robycat66 by I'm a participant level 1
  • 1161 Views
  • 1 replies
  • 0 likes

Useless long-distance voucher

I don't have a long-distance plan, so I bought a Fido voucher. There's a pin number, but no number to call to enter it. After hours of searching the Fido site and getting frustrating non-answers from customer "service", I've gotten nowhere. Customer ...

Feral1 by I'm a participant level 3
  • 2600 Views
  • 6 replies
  • 0 likes