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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23672 Views
  • 0 replies
  • 8 likes

Resolved! Fido Payment Program Vs BYOP monthly no term

Hi! I got an offer to change plan from BYOP to Fido Payment Program. Could you please explain their differences? With BYOP, I dont have a term commitment which I like. The offer was good to  consider but I am not interested in having a plan that woul...

Drizzles by I'm a contributor level 1
  • 3047 Views
  • 1 replies
  • 0 likes

Fraud and cancelled account

Yesterday, my mobile account was canceled without my authorization. I even received an emailing confirming the cancellation.I then found in my junk mail confirmations for a purchase and return of a new iPhone 11 on my account (I did not make these tr...

maximecp by I'm a participant level 1
  • 1769 Views
  • 1 replies
  • 0 likes

Phone not Delivered

Hi Fido Team, I ordered a new phone on February 2, 2021 via Fido.ca. On February 4, 2021, I received the tracking number from Fido for my phone, which was supposed to arrive on February 5, 2021. The status on Purolator tracking system is DELIVERED, b...

rsatoshi by I'm a participant level 2
  • 854 Views
  • 1 replies
  • 0 likes

Issue to add a tablet line

My friends, I really need help. My family just refer me and activate Fido bring own phone service. But after that I trying to add tablet line under account online. The system always stuck at the final procedure and show me there is a problem. I just ...

xiaoling286 by I'm a participant level 1
  • 733 Views
  • 1 replies
  • 0 likes