General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Canada-wide calling / UNLIMITED evenings and weekends

Hi there! I am just about to upgrade my plan but a question comes to my head. The short description for this new plan says the following: Talk: Unlimited Canada min (3)Text: Unlimited (4)The full description and features for this new plan mention, am...

Resolved! Disruption of wireless service

For what turned out to be from 10pm the day before until roughly 8pm the next day of celluar service not working to recieve a 1 day credit to my bill! Is this a joke? Needing cellular service to work, cost me a days worth of wages that pays for more ...

Didn't receive the Phone Plan fido promised

Fido 'win-back team' (That's what they call themself) called me in April offering a custom phone plan for me. I accepted the offer they gave me and they told me that they will send the sim card with the newly activated plan in it. After the call, I g...