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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
App crashes in my Note10+.
Everytime I try to open Fido app, it crashes. I think started the last time you did the maintenance.
Resolved! Pre-paid Mastercard missing balance after txn refund
Hi folks, We signed up for fido internet back in Dec 2020 and received the $150 prepaid mastercard. Used the card to pay for an item online approximately $100Went to the store location to return the item purchased. Return went OK.Balance does not se...
Very unhappy with my service (or lack there of.)
I accidently shattered the screen on my phone today for the first time (my fault for dropping it... I understand) so I contacted Fido to see what my solutions were. I was advised to contact Brightstar to replace my screen as I have been paying for Pr...
E-SIM : Can’t order online
Hi ,I don't understand why I can't order esim online. Iorder my plan and phone online. Why do I need to go in store to get esim? Why is complicated to do it by me self? Even ur website said, you can get it if you call support.Existing Line (Switching...
Dropped Calls and lack of Network
I am having a lot of issues with losing my network (can't place calls) or dropped calls since the outage April 19. I am still having troubles on an ongoing basis. I am ok to connect on wifi but calls are a problem and need this for clinical appointme...
