Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Port In Fido Number from one fido account to another fido account
Here is the situation. Person X has a Fido Account with one line (eg. 604-111-1111). Person Y has a Fido Account with one line (eg. 604-222-2222). Person Y wants to open a new line with a new plan for Person X (and port Person X's existing fido numbe...
Fraud
Hi My Fido account was frauded. There was an address from Barrie on my account. This also triggered an address change on my credit report. I reported this fraud to Fido support and fraud department. I was told I will be contacted within 72hours.It h...
No credit for activation fee
So yesterday I went to fido store to ask for the plans. Guy at the store told me if I get the connection online there is no activation fee. Also he told me if I get the connection now at store I have to pay 45$ and I can call fido coustumer service t...
Resolved! Setup Service Fee Add-On?
I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...
Bad service
Feels like fido is nolonger respect their customers, they only think of getting the money, they included plans within the profile without the concern of customers, if you feel like cutting a plan just cut the service and let us know there is no lo...
