First time charges $45

First time charges $45

First time charges $45

SOLVED
Umairshaikh91
I'm a Participant Level 1

First time charges $45

Hi,

 

I ordered my number via phone from Fido. I was billed $45 for the first month on account of set-up charges.

 

However, the customer services representative said on phone that I wont be charged anything as it is a promotion.

 

Please advise?

 

Best regards,

Umair Shaikh

Accepted Solution

Re: First time charges $45

Solved by MVP MVP

Hello @Umairshaikh91,

 

Welcome to the community!

 

The only way the fee is waived is when you do it yourself online any other way will trigger the $45 fee.

 

Fido does have promotions where they will reimburse the fee which is usually reflected on your second or third invoice. If they did have such a promotion when you did yours and you do not see the fee credited back on your third invoice then you can contact customer service.

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KAPABLE-K
MVP

Hello @Umairshaikh91,

 

Welcome to the community!

 

The only way the fee is waived is when you do it yourself online any other way will trigger the $45 fee.

 

Fido does have promotions where they will reimburse the fee which is usually reflected on your second or third invoice. If they did have such a promotion when you did yours and you do not see the fee credited back on your third invoice then you can contact customer service.