First time charges $45

[Umairshaikh91]

Hi,

I ordered my number via phone from Fido. I was billed $45 for the first month on account of set-up charges.

However, the customer services representative said on phone that I wont be charged anything as it is a promotion.

Please advise?

Best regards,

Umair Shaikh

[KAPABLE-K · Accepted solution]

Hello @Umairshaikh91,

Welcome to the community!

The only way the fee is waived is when you do it yourself online any other way will trigger the $45 fee.

Fido does have promotions where they will reimburse the fee which is usually reflected on your second or third invoice. If they did have such a promotion when you did yours and you do not see the fee credited back on your third invoice then you can contact customer service.