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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Contacting Office of President
@FidoSaad @FidoValerie I am looking to write a formal Letter to Stephane Deland, VP Customer Care. What address shoudl i send the physical letter (not an email) to? December 2021 will mark 20 years (yes 2 decades!) of uninterrupted loyalty towar...
Resolved! Missing $45 Setup Service Fee Credit
I activated a new plan back in March at a kiosk and was assured multiple times by the agent there that the $45 setup fee would be credited back to me within 2-3 months, and she even showed me her entering the promotional code during the activation wh...
Cannot call back Winback team to accept offer
Hi, So I got a call from the Winback team on 21st June and was offered a deal for 2 lines with 2 phones. But I did not accept the offer on the spot, so the Winback Agent told me to call back to accept it once I decide. Although I called after a few h...
Misleading plan feature advertisement on My Account page
Hi, I'm on the FIDO Prepaid 40 cent/minute plan. When I logged on to My Account page today to check my account balance, I noticed that under "My Plan" and "Features" it shows that my plan includes "unlimited outgoing text" (see screenshot below). I...
Not receiving an OTP from bank from Philippines
Hi Fido, I've been having issues with my OTP from my bank. I called the bank provider based in the Philippines and they said my international number was registered to recieved the OTP. Now, this is causing me problems every time I have to purchase o...
