Worst Customer Service Experience

Worst Customer Service Experience

Worst Customer Service Experience

Gurnaina
I'm a Participant Level 1

Worst Customer Service Experience

I had the worst customer service that I experienced. I called the Fido Customer Service couple of times for one particular problem. Firstly my account was not set up correctly and then I never received my bills and secondly I was misadvised by the customer representative and then I was told the explorer that you are logging in is not supported by your phone etc.. and finally Colin the representative who I talked today also was not able to give me any solution. I am highly disappointed as I payed off my phone with freedom to join Fido back but unfortunately my decision was wrong.

1 REPLY 1
FidoValerie
Moderator

Hey @Gurnaina Smiley

I'm sorry to hear that you weren't satisfied with your recent experience with customer service! 
We definitely would like a chance to turn this around and help with your account. 

You can contact us through any method listed here and we'll be happy to look into it.