General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

How to retrieve the call details (in May 2021) for the prepaid phone

I am looking for the phone call details (in May 2021) for the prepaid phone I just cancelled. How to retrieve?

Fido Bills showing Financing details W/O Discount

Months ago, bought 3 phones, after discount, monthly financing charges should be $27.91+tax, for each phone.Fido Bills showing financing charges $41.88+tax, no discount.Times 3 phones, over several months, becomes nice change. HELLO!!!

Printing older than 18 month bills

Hi, I need to recover my fido bills from June 2017 to June 2018, but the system wont allow me to print anything older than July 2019. I called customer service and I was told it was possible after paying a $15.00 CAD fee for each billl sent to me. Th...